Refund Policy

Refund Policy

Last Updated: October 2, 2026

1. Our Refund Policy

At Viral Tech Store, customer satisfaction is important to us. We want you to feel confident when shopping with us. This Refund Policy explains how returns, refunds, and exchanges are handled when you purchase products through our website.

2. Return Period

You may request a return within 14 days of receiving your order, where applicable under the laws governing your purchase.

To initiate a return, please contact our customer support team with your order number and the reason for your request.

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection laws.

3. Return Conditions

To help us process your return, please ensure that:

  • The product is returned with its original packaging, where reasonably possible.
  • All included accessories and components are returned.
  • The product has not been damaged through misuse or handling beyond what is necessary to inspect its nature, characteristics, and functioning.

If an item is defective, damaged, incorrect, or does not conform to the contract, please contact us so we can help resolve the issue in accordance with applicable law.

4. Non-Returnable Products

For hygiene and health protection reasons, certain personal-care products may be subject to restrictions on returns once unsealed, where permitted by applicable law.

This may apply to oral-care products, including portable oral irrigators, depending on the product, its condition, and the circumstances of the purchase.

Any applicable exception will be assessed in accordance with consumer protection laws. This section does not remove your rights regarding defective or non-conforming products.

5. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from the product you purchased, please contact us as soon as reasonably possible.

Please include your order number, a description of the issue, and photographs where helpful.

We will review your request and explain the available solution, which may include a replacement, repair, refund, or another remedy required by applicable law.

6. How to Request a Refund

To request a return or refund:

  1. Contact our customer support team using the contact details provided on our website.
  2. Provide your order number and explain the reason for your request.
  3. Wait for instructions before sending the product back.
  4. Return the product using the agreed return procedure, where applicable.

Please do not send products to an address that has not been confirmed by our customer support team.

7. Refund Processing

Once your return has been received and assessed, we will notify you of the outcome.

Approved refunds will be issued to the original payment method unless otherwise agreed or required by law.

Refund processing times may depend on your payment provider or financial institution. Any legally required refund deadlines will apply.

8. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return and the applicable consumer protection laws.

Where you exercise a legal right of withdrawal, you may be responsible for the direct cost of returning the goods if you were properly informed of this before purchase.

If a product is defective, incorrect, or otherwise fails to conform to the contract, return costs and remedies will be handled in accordance with applicable law.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If your order has not yet been dispatched, we will review whether cancellation is possible. If it has already been dispatched, you may need to follow the applicable return or withdrawal procedure.

Your statutory cancellation and withdrawal rights remain unaffected.

10. Exchanges

If you wish to exchange a product, please contact our customer support team.

Exchanges are subject to product availability and applicable law. Where an exchange is not available, we will explain the alternatives.

11. Contact Us

If you have any questions about this Refund Policy or need assistance with a return, please contact Viral Tech Store through the contact information provided on our website.

We appreciate your business and are committed to handling refund and return requests fairly and transparently.