Privacy Policy

Privacy Policy

Last Updated: October 2, 2026

1. Introduction

Welcome to Viral Tech Store.

At Viral Tech Store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact our customer support team.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information when you interact with our website:

Personal Information: Your name, email address, telephone number, billing address, and shipping address.

Order Information: Details about the products you purchase, your order history, and transaction-related information.

Payment Information: Payments are processed through the payment providers available at checkout. We may receive payment confirmations and limited transaction details, but full payment card details are generally handled by the relevant payment provider.

Technical Information: Your IP address, browser type, device information, and information about how you interact with our website.

Communication Information: Information you provide when contacting us with questions, complaints, or requests.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders.
  • Arrange deliveries and provide order updates.
  • Process payments, returns, and refunds.
  • Respond to customer enquiries and provide support.
  • Maintain the security and functionality of our website.
  • Detect and prevent fraudulent transactions.
  • Comply with applicable legal, tax, and accounting obligations.
  • Improve our products, services, and shopping experience.
  • Send marketing communications where permitted by law and, where required, with your consent.

4. Legal Basis for Processing

Where applicable under the General Data Protection Regulation (GDPR), we process personal information on one or more of the following legal bases:

  • Contract: To process your order and provide the services you request.
  • Legal obligation: To comply with applicable legal and regulatory requirements.
  • Legitimate interests: To protect our business, prevent fraud, maintain website security, and improve our services, provided these interests do not override your rights.
  • Consent: Where you have given consent, such as for certain marketing communications or non-essential cookies.

You may withdraw your consent at any time where processing is based on consent.

5. Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Payment processors.
  • Shipping and delivery companies.
  • E-commerce platform and website hosting providers.
  • Customer support and communication services.
  • Analytics and marketing providers, where applicable.
  • Professional advisers and public authorities when required by law.

These parties may process personal information only as permitted by applicable law and the relevant arrangements.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, analyse website traffic, and improve the shopping experience.

Where required by law, non-essential cookies and tracking technologies will only be activated after you provide the necessary consent.

You can manage your cookie preferences through our cookie settings, where available, and through your browser settings.

For more information, please consult our Cookie Policy.

7. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, legal compliance, and the resolution of disputes.

Certain transaction and accounting records may need to be retained for periods established by applicable law.

When information is no longer required, we will take appropriate steps to delete it or anonymise it, where appropriate.

8. International Data Transfers

Some of our service providers may process personal information outside the European Economic Area (EEA).

Where personal information is transferred internationally, we will take the measures required by applicable data protection law, which may include an adequacy decision or appropriate safeguards such as Standard Contractual Clauses.

9. Your Privacy Rights

Depending on the applicable law and your circumstances, you may have the right to:

  • Access your personal information.
  • Request the correction of inaccurate information.
  • Request the deletion of your information.
  • Request the restriction of certain processing activities.
  • Object to certain processing activities.
  • Request data portability.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact us using the details provided below.

If you are in Spain, you may also contact the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD) at www.aepd.es.

10. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, disclosure, or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children in circumstances where parental authorisation or other safeguards are required by law.

If you believe a child has provided personal information inappropriately, please contact us so that we can assess the situation and take any necessary action.

12. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal obligations.

Any updates will be published on this page, together with the revised date.

14. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Business Name: Viral Tech Store
Email: [Insert your customer support email]
Business Address: [Insert your registered business address]
Country: [Insert your country of establishment]

We are committed to handling your personal information responsibly and transparently.